We have tried to answer the most common questions visitors to our web site may have. If your question is not answered on this page, please email us contact (at) indulgeinchocolate.com
Orders are shipped via US Postal Service Priority Mail unless otherwise
specified. We may also elect to ship UPS ground - depending on where the
package is being shipped. This is the FREE standard shipping. You
also have the option to select Next Day. shipping for an additional charge. When
selecting Next Day we can only deliver to a street address, No PO Boxes or APO
addresses please.
How soon will I receive my order?
We do everything we can but cannot guarantee that we will ship orders the
same business day. Generally if the order is in by 10:00 AM EST, it will be
shipped the same day. However, please allow 24 - 48 hours to process. Standard USPS mail takes approx. 5-7 business days. See the UPS map below for UPS ground shipping times.
To ensure a specific delivery date, please select Next
Day - also please add a note to the comments letting us know that delivery date is critical. Orders must arrive before 10:00 AM EST to ensure on time delivery.
During the warm summer months we may not be able to ensure specific delivery dates. This is because we can generally ship only Monday - Wednesday. Shipments cannot sit in the shippers warehouse over the weekend or the chocolate will melt.
Please keep in mind that Next Day delivery means 1 business day from the day the order is shipped, not the date you place the order.
UPS Ground Estimated Shipping Time Map
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Is it safe to order online at IndulgeInChocolate?
It is perfectly safe. At IndulgeInChocolate.com security and privacy are of
utmost importance. We use a state of the art secure web server and adhere to
strict privacy guidelines. Actually, online credit card orders may be the
safest way to place an order because in most cases your information is not seen
by anyone. It's automatic and faster.
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Can I pay by check, money order or PayPal?
If you are still unsure or don't have a credit card we also provide phone or
regular mail check /money order payment. While we don't have dedicated
agents to take orders over the phone you are welcome to call our toll free
number 877-762-9321 to place your order.
If you wish to order by regular mail with a check or money order, just print
out the shopping cart page and send it along with your payment. In order to
reduce fraud, payments by check will be delayed until the check has cleared the
bank. This could be up to 30 days. Checks and money orders should be made
payable to "RNC Web Enterprises" and are accepted in US Dollars
only.
We do not accept PayPal. We do NOT accept orders by email. NEVER
send your credit card information by email. It is not secure!
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Do you resell my personal information?
We guarantee to never sell, rent or transmit your personal information to any
third party. Please review our Privacy Statement for more information.
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What is your return policy?
We do not except returns on food products. ALL SALES OF FOOD PRODUCTS ARE FINAL. If your product arrived damaged during shipment, please let us know and we will fix it.
CUSTOMER MUST PAY FOR SHIPPING ON RETURNS. NO POSTAGE DUE RETURNS WILL BE ACCEPTED AND NO CREDITS WILL BE ISSUED FOR SHIPPING CHARGES. REFUSED SHIPMENTS WILL BE CHARGED 30% RE-STOCKING FEE AND WILL BE CREDITED LESS OUR SHIPPING COSTS.
PLEASE NOTE: WE ARE NOT RESPONSIBLE FOR MELTED CHOCOLATE AND WE WILL NOT ISSUE A REFUND FOR MELTED CHOCOLATE. IF YOU ARE SHIPPING TO A WARM ADDRESS, PLEASE SELECT NEXT DAY.
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Do you ship to hospitals?
Deliveries to hospitals
are not recommended. Since hospital deliveries normally go to a general
receiving department and then get routed to the patient's room, we do not
guarantee hospital deliveries. Sorry, no refunds will be given if the patient
checks out or cannot be located. Therefore if you place your order with a
hospital delivery address, we will assume you have taken all this into account
and will ship your order per your request.
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Why was my credit card declined? or Why won't my order go
through?
Credit card orders are placed through our secure server in real time.
The payment information is sent to our merchant account and processed
immediately. If the credit card is declined you have an option to re-enter
the information or select a different card.
There are several reasons your card may be declined. In most cases it is
because the Billing Address you entered does not match what the bank has on
file. Your Billing Address is the address your credit card statement is sent
to. This verification system protects you against credit card fraud.
Sometimes the internet is slow and the transaction is not completed in
time. If that happens, try waiting a few minutes and sending the order
again making sure you check the following.
1. Make sure you check the correct card - Master Card or Visa
2. Make sure the Billing Address you enter is the same as the address
that your bill is sent to.
3. Enter your credit card number without spaces or dashes.
4. You may also enter a different credit card number.
In a small number of cases the issuing bank does not provide AVS information
the system needs to confirm the validity of the card. If this is the case,
you MUST use another card - resubmitting 10 times will not work.
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Do I have to pay sales tax?
Only orders shipped to Texas are charged sales tax.
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Why didn't I get an order confirmation? Where is my tracking
number? Where is my order?
In order to get an order confirmation, you must supply us with a valid,
working email address. All successful orders are sent an automatic
email confirmation by our secure server using the email provided during the
checkout process.
On the rare occasions when there is a problem or question with your
order, you would be contacted by email, and we would await your response.
Email is the main method of contact and having accurate information is essential
to providing you with the best service possible. Remember, your
information is kept private.
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I just checked the status of my order on your Order Tracking Page, but
I don't understand what it means, please explain
"New" -
New means that your order has not yet been processed. Orders are normally processed
daily, and the order status is updated to In Progress.
"In
Progress" - In Progress means that we are working on your order and it has
not yet been shipped. Orders will be fulfilled as fast as possible, usually
within 1-2 days.
The estimated time to ship is indicated on each individual product page.
"Shipped" - Completed means that your order has been
shipped. When the status is completed, the delivery confirmation number, or
tracking number, is posted under the 'waybill' section. You can use this to
track your order. Tracking info is normally emailed to you once the order has
been shipped, however if you did not enter an email address, or the email
address entered was invalid, the tracking info cannot be emailed to you. Sometimes we will take a day
or two to post the delivery tracking numbers on your order tracking online if we
are busy.
"Back Ordered" - Back Ordered means that we are
currently out of the requested item and will restock as fast as possible. An
estimated time we expect to receive additional stock will normally be listed.
"Archived" - The Archived status is usually only used if
you placed more than one identical order by mistake, the duplicate order is
credited and archived.
PAYMENT STATUS
"Pre-Authorized" - Pre-Authorized means that your
order was successfully received and the order amount was authorized.
Pre-authorizing just checks to make sure the funds are available and places them
on hold. Your account will show a charge within 2 to 3 days and will appear as
"RNC Web Enterprises" on your account.
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I think my package is lost, what should I do?
IndulgeInChocolate does not assume responsibility for lost orders. In
the event that an order is lost en route, please email Customer Service at customerservice (at) indulgeinchcolate.com.
Depending on the shipping method we will file a claim and are required to wait
for the claim to be processed to send replacement items. This process can
take up to 2 weeks.
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Does IndulgeInChocolate.com have a catalog of all the
products you sell?
No, we currently do not have a printed catalog.
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Do you manufacture these chocolates?
No, we at do not manufacture any products. IndulgeInChocolate.com is not
responsible for any claims made by the manufacturer, label misprints, or any
negative effects caused by the use of these products.
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What is Vegan Chocolate?
Vegan chocolates are made without any animal products at all. Additionally
all of the sugar used in manufacturing these chocolates is processed from the
sugar beet. There are no animal products used in processing or filtering the
sugar.
Some white sugars are processed with bone char which is made from the bones
of cows. It is sometimes used to whiten the sugar. The sugar in our vegan
chocolates is made from the sugar beet and does not involve the use of
bone char. Please refer to The
Great Sugar Debate: Is it vegan?
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What are you shipping rates?
Standard shipping is free for order totals of $100 and over. Standard shipping will be either US Priority Mail, DHL, UPS, FedEx Ground depending on the product ordered and our cost.
Next Day service may take 2 days to deliver if delivery location is in a remote area. Below is a chart of our shipping rates.
