FAQ

We have tried to answer the most common questions visitors to our web site may have. If your question is not answered on this page, please email us contact (at) indulgeinchocolate.com

1. How is my order shipped?

2. How soon will I receive my order?

3. Is it safe to order online at IndulgeInChocolate?

4. Can I pay by check, money order or PayPal?

5. Do you resell my personal information?

6. What is your return policy?

7. Do you ship to hospitals?

8. Why was my credit card declined? or Why won't my order go through?

9. Do I have to pay sales tax?

10. Why didn't I get an order confirmation? Where is my tracking number? Where is my order?

11. I just checked the status of my order on your Order Tracking Page, but I don't understand what it means, please explain.

12. I think my package is lost, what should I do?

13. Does IndulgeInChocolate.com have a catalog of all the products you sell?

14. Do you manufacture these chocolates?


How is my order shipped?

Orders are shipped via US Postal Service Priority Mail , UPS or FedEx depending on the supplier. This is the standard or ground shipping. You also have the option to select Next Day. shipping for an additional charge. When selecting Next Day we can only deliver to a street address, No PO Boxes or APO addresses please.

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How soon will I receive my order?

We do everything we can but cannot guarantee that we will ship orders the same business day. Generally if the order is in by 10:00 AM EST, it will be shipped the same day. However, please allow 24 - 48 hours to process. Standard USPS mail takes approx. 5-7 business days.

To ensure a specific delivery date, please select Next Day - also please add a note to the comments letting us know that delivery date is critical. Orders must arrive before 10:00 AM EST to ensure on time delivery.
During the warm summer months we may not be able to ensure specific delivery dates. This is because we can generally ship only Monday - Wednesday. Shipments cannot sit in the shippers warehouse over the weekend or the chocolate will melt.
Please keep in mind that Next Day delivery means 1 business day from the day the order is shipped, not the date you place the order.

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Is it safe to order online at IndulgeInChocolate?

It is perfectly safe. At IndulgeInChocolate.com security and privacy are of utmost importance. We use a state of the art secure web server and adhere to strict privacy guidelines. Actually, online credit card orders may be the safest way to place an order because in most cases your information is not seen by anyone. It's automatic and faster.

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Can I pay by check, money order or PayPal?

If you are still unsure or don't have a credit card we also provide phone or regular mail check /money order payment. While we don't have dedicated agents to take orders over the phone you are welcome to call our toll free number 877-762-9321 to place your order.

If you wish to order by regular mail with a check or money order, just print out the shopping cart page and send it along with your payment. In order to reduce fraud, payments by check will be delayed until the check has cleared the bank. This could be up to 30 days. Checks and money orders should be made payable to "RNC Web Enterprises" and are accepted in US Dollars only.

We do not accept PayPal. We do NOT accept orders by email. NEVER send your credit card information by email. It is not secure!

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Do you resell my personal information?

We guarantee to never sell, rent or transmit your personal information to any
third party. Please review our Privacy Statement for more information.

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What is your return policy?

We do not except returns on food products. ALL SALES OF FOOD PRODUCTS ARE FINAL. If your product arrived damaged during shipment, please let us know and we will fix it.

CUSTOMER MUST PAY FOR SHIPPING ON RETURNS. NO POSTAGE DUE RETURNS WILL BE ACCEPTED AND NO CREDITS WILL BE ISSUED FOR SHIPPING CHARGES. REFUSED SHIPMENTS WILL BE CHARGED 30% RE-STOCKING FEE AND WILL BE CREDITED LESS OUR SHIPPING COSTS.

PLEASE NOTE: WE ARE NOT RESPONSIBLE FOR MELTED CHOCOLATE AND WE WILL NOT ISSUE A REFUND FOR MELTED CHOCOLATE. IF YOU ARE SHIPPING TO A WARM ADDRESS, PLEASE SELECT NEXT DAY.

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Do you ship to hospitals?

Deliveries to hospitals are not recommended. Since hospital deliveries normally go to a general receiving department and then get routed to the patient's room, we do not guarantee hospital deliveries. Sorry, no refunds will be given if the patient checks out or cannot be located. Therefore if you place your order with a hospital delivery address, we will assume you have taken all this into account and will ship your order per your request.

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Why was my credit card declined? or Why won't my order go through?

Credit card orders are placed through our secure server in real time. The payment information is sent to our merchant account and processed immediately. If the credit card is declined you have an option to re-enter the information or select a different card.

There are several reasons your card may be declined. In most cases it is because the Billing Address you entered does not match what the bank has on file. Your Billing Address is the address your credit card statement is sent to. This verification system protects you against credit card fraud. Sometimes the internet is slow and the transaction is not completed in time. If that happens, try waiting a few minutes and sending the order again making sure you check the following.

1. Make sure you check the correct card - Master Card or Visa

2. Make sure the Billing Address you enter is the same as the address that your bill is sent to.

3. Enter your credit card number without spaces or dashes.

4. You may also enter a different credit card number.

In a small number of cases the issuing bank does not provide AVS information the system needs to confirm the validity of the card. If this is the case, you MUST use another card - resubmitting 10 times will not work.

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Do I have to pay sales tax?

Only orders shipped to Texas are charged sales tax.

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Why didn't I get an order confirmation? Where is my tracking number? Where is my order?

In order to get an order confirmation, you must supply us with a valid, working email address. All successful orders are sent an automatic email confirmation by our secure server using the email provided during the checkout process.

On the rare occasions when there is a problem or question with your order, you would be contacted by email, and we would await your response. Email is the main method of contact and having accurate information is essential to providing you with the best service possible. Remember, your information is kept private.

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I just checked the status of my order on your Order Tracking Page, but I don't understand what it means, please explain

"New" - New means that your order has not yet been processed. Orders are normally processed daily, and the order status is updated to In Process.

"In Process" - In Progress means that we are working on your order and it has not yet been shipped. Orders will be fulfilled as fast as possible, usually within 1-2 days.
The estimated time to ship is indicated on each individual product page.

"Shipped" - Completed means that your order has been shipped. When the status is completed, the delivery confirmation number, or tracking number, is posted. You can use this to track your order. Tracking info is normally emailed to you once the order has been shipped, however if you did not enter an email address, or the email address entered was invalid, the tracking info cannot be emailed to you. Sometimes we will take a day or two to post the delivery tracking numbers on your order tracking online if we are busy.

"Back Ordered" - Back Ordered means that we are currently out of the requested item and will restock as fast as possible. An estimated time we expect to receive additional stock will normally be listed.

PAYMENT STATUS

"Pre-Authorized" - Pre-Authorized means that your order was successfully received and the order amount was authorized. Pre-authorizing just checks to make sure the funds are available and places them on hold. Your account will show a charge within 2 to 3 days and will appear as "RNC Web Enterprises" on your account.

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I think my package is lost, what should I do?

IndulgeInChocolate does not assume responsibility for lost orders. In the event that an order is lost en route, please email Customer Service at customerservice (at) indulgeinchcolate.com. Depending on the shipping method we will file a claim and are required to wait for the claim to be processed to send replacement items. This process can take up to 2 weeks.

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Does IndulgeInChocolate.com have a catalog of all the products you sell?

No, we currently do not have a printed catalog.

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Do you manufacture these chocolates?

No, we at do not manufacture any products. IndulgeInChocolate.com is not responsible for any claims made by the manufacturer, label misprints, or any negative effects caused by the use of these products.

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